Tools & Checklists · Free pack
South Asia patient briefing pack
What shapes the journey from six neighbouring markets, and what the international patient desk must have ready.
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Why it exists
The problem it solves
Most desks treat South Asia as one market because the flights are short and the paperwork looks similar. It is not one market. A family arriving overland from Nepal, a family flying in from the Maldives on a payer referral and a family crossing from Bangladesh for a second opinion are three different operating problems, and a desk designed around one of them quietly loses the other two.
This pack sets out what actually shapes the journey from each of the six neighbouring markets, and turns each one into a short readiness list you can work through with billing, the front office and the ward. It is written for medical value travel teams who want to stop guessing which market they are weakest in.
Inside
What you get
- One page group for each of six neighbouring source markets, from Bangladesh and Nepal through to Afghanistan
- A short note per market on what shapes the decision: distance, how families compare, who pays, who travels and what they expect on arrival
- A readiness checklist per market, written as things the desk must have ready rather than ambitions
- Prompts for registration, billing, medical records, the front office and the ward, so each gap lands with the team that owns it
- Lines on repeat travel, remote follow-up and reporting that counts arrivals rather than enquiries
- Space to mark each line done, partly done or not done, with a name and a date against every gap
Audience
Who it’s for
For international patient desks, growth leads and unit heads in Indian hospitals who receive patients from Bangladesh, Nepal, Sri Lanka, the Maldives, Bhutan, Myanmar and Afghanistan.
Method
How to use it
- Print one market group at a time rather than the whole pack, and take only that section into the room.
- Read the short note first, so everyone is arguing about the same picture of the market before the checklist starts.
- Work the checklist with the desk, billing, the front office and the ward present, because most of the gaps sit between them.
- Mark each line done, partly done or not done, and put a name and a date against every gap before the meeting ends.
- Come back to the same section a quarter later and mark it again, so you can see whether the desk moved or only the intentions did.
Related reading
Read alongside it
- Patients from Bangladesh: proximity, price and the family that travels together
- Patients from Nepal: the border route, the referral chain and repeat travel
- Patients from Sri Lanka: currency constraints and the specialties that still travel
- Patients from the Maldives: referral schemes and island logistics
- The international patient funnel is a digital product
- Medical value travel to India: start here
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Questions about this pack
Enter your email in the form on this page and confirm it from the email I send you. Your welcome email then includes the download link for this pack and for every other tool on the Tools & Checklists page. It is free.
Bangladesh, Nepal, Sri Lanka, the Maldives, Bhutan and Myanmar together, and Afghanistan. Each gets its own page group with a short note on what shapes the journey and a readiness checklist for the desk. The groups are deliberately uneven, because the operating problem in a short overland market is not the operating problem in a long stay one.
No. Entry rules, documentation requirements and payer terms change, and none of them should be read from a PDF. The pack describes the shape of the problem, for example that a letter has to be issued quickly and spelled exactly as the travel document spells the name, and tells you to confirm the current position with the relevant authority and your own desk.
No. There are no figures anywhere in the pack. Where money comes up it is about process: who pays, when the money moves, who confirms it arrived, what happens when a payment fails at night and how a refund is returned. How a family perceives and verifies a price matters more to the case than what the price is.
A single hospital can use it as it is. Where a line assumes several units, for example a shared listing or a central contact centre, a standalone hospital can treat each specialty as its own unit or skip that line. The checklists are written for the desk, not for a head office.
The articles explain one market each and make an argument. The pack is the working version: the same thinking compressed into what the desk must have ready, in a form you can take into a room and mark up. Read the article when you want the reasoning, and use the pack when you want the meeting to end with owners and dates.