Tools & Checklists · Free online calculator

Enquiry leakage calculator for hospitals

See how many enquiries your hospital loses at each step between first contact and a treated patient, which step leaks most, and what fixing it is worth.

Runs in your browser
No sign-up
Nothing you enter is stored

Calculator

Enter your monthly numbers

Example values are shown only so the calculator works on load. Replace them with your own monthly numbers.

Enquiries per monthAll calls, WhatsApp chats, forms and walk-in enquiries

Captured in CRM (%)Share of enquiries that reach a system with a source

Answered within target time (%)Of captured enquiries

Booked an appointment (%)Of answered enquiries

Arrived for the appointment (%)Of booked appointments

Treated and billed (%)Of patients who arrived

Average revenue per treated patient (optional)In your currency

Improve one step by (percentage points)

Treated patients now0

Enquiries lost before treatment0

Biggest leak–

Gain from fixing the biggest leak0

Step	People remaining	Lost at this step

How it works

The logic

The calculator follows an enquiry through five steps: captured in the CRM, answered within your target time, booked, arrived and treated. It multiplies the rates to show how many people remain after each step and how many are lost. It then finds the step (after capture) that loses the most people and recalculates the outcome if that step improved by the number of percentage points you choose.

Most hospitals find the biggest leak is not the ads but the response: enquiries that were never answered in time, or appointments that were never confirmed. See the multi-unit patient acquisition funnel and cost per treated patient for the thinking behind it.

Definitions

What each step means

Captured: the enquiry reached a system with a source recorded.
Answered in time: a person responded within your agreed window.
Booked: an appointment slot was confirmed.
Arrived: the patient attended.
Treated: the patient completed a consultation, procedure or admission and was billed.

FAQ

Questions people ask

What is an enquiry leakage calculator?

A tool that estimates how many hospital enquiries are lost at each step between first contact and treatment, and which step leaks most.

Where do hospitals lose most enquiries?

Often in response and attendance: enquiries not answered in time and appointments not honoured, rather than in advertising.

What numbers do I need?

Monthly enquiries and the percentage that pass each step: captured, answered in time, booked, arrived and treated.

Is my data saved?

No. The calculator runs in your browser and nothing you enter is stored or sent.

How is the gain calculated?

It improves the leakiest step by the percentage points you choose and recalculates treated patients, and revenue if you enter an average value.

Should I use group or unit numbers?

Unit numbers by service line are more useful, because group averages hide the unit that is actually leaking.