The transplant journey as a digital product
A transplant enquiry opens a months-long, multi-city case with a patient, a donor, a family, a referrer and a counsellor, and no standard funnel is built for it.
patient journey
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Where AI belongs in the patient journey — and where it does not
A stage-by-stage map of the hospital patient journey, and an honest view of which stages tolerate automation, which need a human, and which a bot actively harms.