The transplant journey as a digital product
A transplant enquiry opens a months-long, multi-city case with a patient, a donor, a family, a referrer and a counsellor, and no standard funnel is built for it.
patient journey
Where AI belongs in the patient journey, and where it does not
A stage-by-stage map of the hospital patient journey, and an honest view of which stages tolerate automation, which need a human, and which a bot actively harms.
