AI in hospital operations in India: a non-clinical risk framework

Transcript

Hospitals can use AI safely by starting where no clinical judgement is involved.

Sort use cases into green, amber and red, and keep a human and an audit trail on anything that touches a patient.

That is the test.

If the answer is yes, the use case is clinical and needs clinical ownership.

If no, operations and marketing can own it.

Green use cases are where most first-year value sits.

First drafts of pages, ads and FAQs, with every clinical statement reviewed by a doctor.

Summaries of calls and chats for agents.

And internal knowledge search for staff.

Amber use cases need guardrails.

Booking assistants that only handle doctor, date, unit and time.

Reminders and confirmations, sent only with consent.

And a clear handover to a human for anything else.

Red is not never.

It means not owned by operations or marketing.

Symptom checkers that suggest urgency.

Any output telling a patient whether to come to emergency.

And explaining lab or imaging reports to patients.

The full guide, with sources, is on gauravphogat.com.

The link is in the description.