Where AI belongs in the patient journey — and where it does not
A stage-by-stage map of the hospital patient journey, and an honest view of which stages tolerate automation, which need a human, and which a bot actively harms.
automation
Voice bots in the contact centre: what actually moved cost
Voice bots are sold as headcount reduction. In an Indian hospital contact centre the cost they move is abandonment, repeats, transfers and after-hours. What to automate, what to hand off, and how to sequence it.